ITIL®, COBIT® and ISO 20000 - Training and Consultancy
Dr Geoff Harmer
Dr Geoff Harmer is the Director of Maat Consulting Ltd, an independent provider of education and consultancy on best practices for IT Service Management.
He has over 30 years experience in the IT industry and is a Chartered Engineer (CEng), Fellow of the British Computer Society (FBCS) and a Chartered Information Technology Professional (CITP). He is Certified in the Governance of Enterprise IT (CGEIT) and is a Certified Information Systems Auditor (CISA).
He is an accredited lecturer for ITIL with BCS, formerly the Information Systems Examination Board (ISEB), for COBIT with ISACA/APMG, and for ISO 20000 with APMG (formerly itSMF) and ISEB. He holds an ITIL Managers Certificate and the ITIL Expert qualification for ITIL V3 as well as an ISO 20000 Consultant Certificate and a PRINCE2 Practitioner Certificate. He is also an Associate Lecturer in Technology with the UK Open University.
After gaining a PhD in neutron physics and conducting scientific research in optical design, he worked for a major computer vendor and several consultancy houses specialising in IT strategy and IT service management for 23 years before setting up Maat Consulting in 2004.
He specialises in communicating and developing ideas and approaches around standards and frameworks for information technology through courses, workshops, public lectures and consultancy. He regularly presents a wide range of courses that include certification exams - ITIL, COBIT, ISO 20000 and CGEIT. So you can get a feel for our training quality and success rate on the exams, we provide a regularly updated list of our results on the most popular certification exams.
ITIL V3 & ITIL 2011 Foundation Training Performance:
Overall: 98 x ITIL V3/2011 Foundation courses taught since 2007. 912 delegates 92% pass rate.
Last 12 months: 10 courses taught: 97 delegates 94% pass rate.
COBIT 4.1 and COBIT 5 Foundation Training Performance:
Overall: 64 x COBIT Foundation courses taught since 2007. 524 delegates 91% pass rate
Last 12 months (COBIT 5): 6 courses taught: 33 delegates 91% pass rate
Personal ITIL V3 Qualifications:
ITIL V3 Foundation Certificate (July 2007) 36 marks out of 40 = 90% pass mark
ITIL V3 Managers Bridge Certificate = ITIL V3 Expert (Jan 2008) 18 marks out of 20 = 90% pass mark
ITIL V3 Intermediate Certificates: all 10 certificates are held (Jan 2009)
Fellow of the British Computer Society (FBCS)
IT Service Management Forum (itSMF)
Innovation Value Institute (IVI)