ITIL®, COBIT® and ISO 20000 - Training and Consultancy
Routes to Gaining
Assuming you are new to ITIL qualifications, gaining ITIL Expert Certificate will require:
|Formal ITIL Route
|| 23 training days (minimum)
||10.5 hours of exams
|ITIL V2 Service
|11 training days||4.5 hours of exams|
Formal ITIL Route
ITIL qualifications use a credit system: Each course passed gains you credits.
To gain the ITIL Expert Certificate requires 22 credits to be gained:
Step 1 ITIL Foundation - 3 days gaining 2 credits from 1 hour exam.
Step 2 ITIL Intermediate courses - a set of 10 courses to pick from (see here): minimum days is (5 x 3 days) + (1 x 5 days) gaining 20 credits from 6 courses and 9.5 hours of exams
(Each course includes a 90 minute multichoice exam (except MALC which is 120 minutes) to gain the certificate and the credits for that course)
Total of 23 days training if you go via Formal ITIL Route. Requires you to sit 10.5 hours of exams!
More about the Formal ITIL Route:
- All exams are multi-choice
- Exams are held in last 90 minutes of each course (except Managing Across the Lifecycle (MALC) which is 120 minutes).
- Flexible choice of ITIL Intermediate courses: Select from 9 courses and take 1 mandatory course (Managing Across the Lifecycle).
- Will continue to be available for the foreseeable future
ITIL V2 Service Manager Route
Only available to those holding an ITIL V2 Service Manager Certificate (i.e. passed both Service Support and Service Delivery examinations).
Step 1 ITIL 2011 Edition Foundation - 3 days incl. 60 minute exam (can just sit exam online without attending a course)
Step 2 ITIL Intermediate Service Strategy or Continual Service Improvement - 3 days incl. 90 minute exam (must participate in a course in order to sit exam)
Step 3 ITIL Intermediate Managing Across the Lifecycle (MALC) - 5 days incl. 120 minute exam (must participate in a course in order to sit exam)
Total of 11 classroom training days. Requires you to sit 4.5 hours of exams NB: The credit system does not apply to this route
NB: Only the ITIL 2011 Edition Foundation Exam can be sat without attending a course. Attendance at an accredited training course is mandatory in order to sit exams for all other ITIL certificates
Contact us about onsite training. Currently we do not run public ITIL training.