ITIL Expert Certificate

ITIL®, COBIT® and ISO 20000 - Training and Consultancy

Routes to Gaining

ITIL Expert



This page shows you the courses and examinations you need to take to gain the ITIL Expert Certificate.

Also, the ITIL Expert Certificate can still be gained by those who already hold an ITIL (V2) Managers Certificate without the need to follow the formal ITIL Expert Route- see below.

ITIL Training

Management Summary

Assuming you are new to ITIL qualifications, gaining ITIL Expert Certificate will require:

  Formal ITIL Route
 23 training days (minimum)
10.5 hours of exams
  ITIL V2 Service
Manager Route 
11 training days  4.5 hours of exams



Formal ITIL Route
ITIL qualifications use a credit system: Each course passed gains you credits.
To gain the ITIL Expert Certificate requires 22 credits to be gained:
Step 1  ITIL Foundation - 3 days  gaining 2 credits from 1 hour exam.
Step 2  ITIL Intermediate courses - a set of 10 courses to pick from (see here): minimum days is (5 x 3 days) + (1 x 5 days) gaining 20 credits from 6 courses and 9.5 hours of exams
(Each course includes a 90 minute multichoice exam (except MALC which is 120 minutes) to gain the certificate and the credits for that course)

Total of 23 days training if you go via Formal ITIL Route. Requires you to sit 10.5 hours of exams!

More about the Formal ITIL Route:

ITIL V2 Service Manager Route
Only available to those holding an ITIL V2 Service Manager Certificate (i.e. passed both Service Support and Service Delivery examinations).

Step 1  ITIL 2011 Edition Foundation - 3 days incl. 60 minute exam (can just sit exam online without attending a course)
Step 2  ITIL Intermediate Service Strategy or Continual Service Improvement - 3 days incl. 90 minute exam (must participate in a course in order to sit exam)

Step 3  ITIL Intermediate Managing Across the Lifecycle (MALC) - 5 days incl. 120 minute exam (must participate in a course in order to sit exam)

Total of 11 classroom training days. Requires you to sit 4.5 hours of exams   NB: The credit system does not apply to this route

NB: Only the ITIL 2011 Edition Foundation Exam can be sat without attending a course. Attendance at an accredited training course is mandatory in order to sit exams for all other ITIL certificates

Contact us about onsite training.  Currently we do not run public ITIL training.



ITIL Expert Certificate


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