ITIL®, COBIT® and ISO 20000 - Training and Consultancy
- 3-day courses, each worth 3 credits for passing the exam
- 5 separate courses
- Each course is based on the appropriate ITIL core book.
- Each course covers the lifecycle aspects of the lifecycle phase including management and control of activities and techniques, but not the details of each of the supporting processes (these are covered in the Capability courses)
Service Strategy (SS) - 3 days
Service Design (SD) - 3 days
Service Transition (ST) - 3 days
Service Operation (SO) - 3 days
Continual Service Improvement (CSI) - 3 days
- 5-day courses, each worth 4 credits for passing the exam
- 4 separate courses
- Each course focuses on detailed process implementation and management of a clustered group of processes.
Operational Support and Analysis (OSA) - 5 days
Release, Control and Validation (RCV) - 5 days
Service Offerings and Agreement (SOA) - 5 days
Planning Protection and Optimization (PPO) - 5 days
" Capstone" Course - worth 5 credits for passing the exam
Managing Across the Lifecycle course (MALC) - 5 days
Common features of all ITIL Intermediate courses.
- Each course has an 8 question multichoice examination of 90 minutes duration (except MALC which is 10 questions in 120 minutes) leading to an ITIL Intermediate Certificate bearing the course name. The examination is held in the final hours of the course and the pass mark is 70%. Candidates sitting an examination in a language that is not their native language, and sitting the exam in a country where the language of the exam is not the business language of that country, have a maximum of 120 minutes (150 minutes for MALC) and are allowed the use of a dictionary.
- Each ITIL Intermediate Certificate gained is accompanied by an award of credits towards the ITIL Expert Certificate qualification. To achieve the ITIL Expert Certificate requires 22 credits.
- Holding the ITIL Foundation Certificate and attendance at the appropriate ITIL Intermediate course are pre-requisites for taking an Intermediate examination.
Further information on ITIL Intermediate Examinations
- Each exam consists of 8 questions (except MALC which is 10 questions).
- Each question is based on a different scenario (except MALC which from May 2012 has only brief scenarios that relate to a single Case Study that is available well before the exam).
- Gradient-scoring is used.
- Gradient-scoring operates as follows: each question has 4 answer-options, one option is correct and is worth 5 marks, one is partially correct and is worth 3 marks, one is least correct and is worth 1 mark and one is incorrect and is worth zero marks.
- A total of 28 out of 40 marks (35 out of 50 for MALC) (70%) is needed to pass.
Contact us about onsite training. Currently we do not run public ITIL training.